Return Policy

At PVI, our goal is to ensure your complete satisfaction with your purchase.

Our Products are installed and used by Thousands of customers world wide - See our Reference Customer List Here


Single Items MSRP-PRICED orders can be returned within 21 Days from the date of receipt.

Should you need any help to install and setup your PVI unit, you can always access our 24/7 online Tech Support site at www.pvisupport.com > knowledgebase, or simply call us Mon-Fri so we can help with your installation or questions.


Multiple Items orders and Multi-Pieces Packs cannot be returned, and sales are final.


After 21 Days from the product delivery, sale is final, and returns are no longer possible for any cases.


All NON-MSRP Price Discounted Orders can be returned within 7 Days. After 7 Days the the sales are final.


third-party reasons and services issues are not eligible for return and refund. such as delivery services disruption, missing customs clearance, etc. 

If you are within the Days period and want to return/refund your item, please follow this procedure:

  • Items returned that are missing the original packaging, accessories, or damaged, will be subject to a restocking fee to be determinate depending from the damages and/or missing parts.
    In this case, photos of the returned product will be taken and sent to you for your verification.
    All costs related to all shipping, delivery, returns are not refundable.
     
  • Click Here to Request your RMA within eligibe days from receipt
     

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